Policies
The terms under which a stay is booked and cancelled, and how we handle the data of those who write to us. If anything is unclear, ask on WhatsApp before booking.
These texts are a draft: the sections marked as pending are defined by the farm’s management before the site goes live.
Booking and payment
[PENDING] Deposit required to hold a date, payment method and deadline.
[PENDING] The remaining balance: when and how it is paid.
[PENDING] Check-in and check-out times.
Cancellation and changes
[PENDING] Deadlines and refund percentages depending on how far in advance the cancellation is made.
[PENDING] Terms for moving a date instead of cancelling.
[PENDING] What applies in high season (December and June), if the rule is different.
Bookings made through Airbnb or Booking are governed by the policy published on those platforms, which may differ from this one.
House rules
[PENDING] Pets, noise and quiet hours, use of the pool, fires, maximum number of visitors per booking.
Personal data
The details left in the contact form, namely name, mobile number, dates and type of request, are used only to answer that booking request and to arrange it over WhatsApp. They are not sold, not passed to third parties for commercial purposes, and not used to send unsolicited advertising.
Under Colombian Law 1581 of 2012 and Decree 1074 of 2015, anyone who leaves their details may access, update and correct them, and request their deletion, by writing to the contact channel published on this site.
[PENDING] Identification of the data controller: name or company name, tax ID, address and contact email for exercising these rights.
[PENDING] How long data is kept, and the procedure for answering queries and complaints.